Personal Safety Workshop and Live Webinar
Constant Security Services self-defence and personal protection expert, Mick Bell will be running a series of three Personal Safety webinars teaching practical strategies for everyday situations.
These webinars are a must for everyone. Any person, male or female, can be subjected to an assault or crime against them in any situation. Whether they are at work, home or in a familiar local neighbourhood going for a walk. Statistically, 20% of most assaults occur near or in a home.
According to the Australian Bureau of Statistics:
In the most recent incident of physical assault experienced by women:
- the offender was most commonly a male (76%)
- the offender was more commonly someone known to the woman (80%) than a stranger (20%)
- In the most recent incident of physical assault experienced by men:
- the offender was most commonly a male (81%)
- the offender was a stranger in nearly half of incidents (45%)
Useful strategies will be presented throughout all webinar series with the aim to reduce potentially dangerous situations, whilst improving situational awareness. Understanding and having the ability to recognise potentially dangerous situations and behaviours are extremely important in crime prevention. Taking a pro-active approach to your own behaviour and actions are equally important.
In a short, sharp 30 minutes, Mick delivers an engaging and informative webinar providing potentially lifesaving knowledge.
The first episode will be delivered on the 24th June 2020, focusing on teaching skills around situational awareness, day and night.
This is offered free of charge exclusively to the Swedish Australian Chamber of Commerce members and their staff, just follow the registration prompts.
This third webinar in the SACC’s webinar series 11 June on the COVID-19 pandemic’s impact on business, trade and investment looked at the future beyond the pandemic and the conversation focused on what we have learned so far and what we believe will be “the new normal” for business. We also looked at the consequences of the pandemic on urban culture, the society at large as well as the pandemic’s impact on international cooperation and the global sustainability agenda.
On the panel for the webinar we were delighted to welcome back to SACC HE Pär Ahlberger, Ambassador for Sustainable Business at the Swedish Ministry for Foreign Affairs, who was calling in from Stockholm; Sarah Goss, Head of Innovation, Ericsson Australia & New Zealand as well as Sam Okeby, Head of Commercial Development, Lendlease Australia.
We commenced the conversation in regards to how technology has been such an important enabler for all of us to be productive whilst working from home. Sarah Goss, commenced the conversation with “We are at a moment in time which has really placed a spotlight on what is an ‘essential service’ and we have all seen the essential nature of connectivity. Our communications networks are recognized as critical national infrastructure”.
She continued by recognising that despite a 70 percent increase in usage of the NBN, the network is showing a lot of robustness and reliability in this time of crisis.
Sarah also made reference to a report released on 9 June 2020, by global research company OMDIA (formerly Ovum), stating that Australia is ranked 12th out of 22 countries in the global 5G market which have been examined for their deployment of the technology. The report used operator launches, network coverage, subscriber take-up, 5G spectrum availability and the regulatory ecosystem to rank each 5G market – but rankings were determined as of the end of 2019. With the impact of COVID-19 there has been some increased focus on 5G in Australia.
As a testament to the criticality to accelerate the roll-out of 5G, Telstra CEO Andy Penn announced in May this year that Telstra will bring forward its $500 million of capital expenditure to increase capacity in their network which was planned for the second half of FY21 into the calendar year 2020.
Sarah continued “Through COVID-19, we have seen a huge acceleration in digitization across the economy including telehealth, remote learning, remote working and e-commerce. We believe 5G will be a key enabling technology to support Australia’s digital economy into the future”.
Sarah also recognised that this crisis and the extensive remote work set-up, has certainly highlighted that it is critical to get the people dimension right and that a remote working set-up has also shown to put different demands on leadership capability.
On the question of what we have learned from this crisis, Sarah concludes “We’ve learnt that connectivity is like oxygen and we’ve learnt to slow down and recognise what’s important in life. We’ve also learnt that Australians can pull together for the collective good and in the context of companies and digital technology, we’ve not only learnt but we’ve really up-ended traditional beliefs about remote and flexible working”.
In March of this year, Ericsson shifted the majority of its staff to work from home – nearly overnight. Today, around 85,000 Ericsson employees, who are running networks, working in R&D and support functions, are all nearly to 100 percent working from home.
“We need to remain adaptive to the prevailing conditions through this transition which we’re going through and to continue to learn as we shape what a post COVID-19 world will look like” was Sarah’s response to what she believes that Ericsson will bring into the future. She also said that there is still a lot of uncertainty and a degree of experimentation. “Having said that, there is no going back on some things, and I think widespread remote and flexible working will remain”.
Generally speaking, she also recognised that companies have by default increased their technological competency and high-tech skills of their workforce which she believes is only set out to continue and which is also underpinning that companies will have to invest in their IT infrastructure.
Sarah’s recommendations for businesses going on a digital transformation journey is, just like with any change process, the people dimension is always the most complex and challenging but also the most important challenge to get right. “In embedding the positive outcomes from COVID-19 long-term, including more work flexibility, we must ensure we address the mindset, culture and WoW [Ways of Working] piece that will enable sustained change and success”.
Also to mention in this context is the necessity to update policies and practices, especially relating to remote and flexible working. The business’ leadership capability must also be developed hand-in-hand with this. At Ericsson they are currently running targeted learning and development initiatives for their top 120 leaders to ensure they are able to effectively meet the new demands for leaders.
“We are also focusing on ‘now is the time’ to crack through the change we want to see in D&I[Diversity and Inclusion]; D&I enhances business performance and realising these benefits in practice must be a central factor in the way we design our evolution and set the tone for our evolved culture. We also want to break down barriers and friction that makes it difficult for people to do their jobs or difficult for customers to do business with us. Persisting issues relating to simplification must be resolved” said Sarah.
Another area, which also has been spoken about a lot during this crisis is the physical space where we work, the office. Sam Okeby from LendLease Australia, said that the pandemic’s impact on workplace development is already widely recognised and now the workplace is pretty much reimagined.
“Our previous ways of working and living has definitely changed. The impact of COVID-19 has driven the world’s largest digital workplace experiment and this has changed the way we are viewing physical space, including the function of our cities” he said.
Sam also said that how we return to our cities and what our new work patterns will look like, will be directly influenced by what culture companies want to achieve and how physical space contributes to achieving these goals. “The physical workplace has always been a significant lever in the shaping of culture – and will still be going forward, and now with the digital tools which we have become very comfortable using, this will result in a more diverse network of spaces forming part of the reimagined workplace,” he said.
Sam also raised the impact on businesses attracting talent during and post-COVID-19 “The companies we work with have always had a mission to attract talent and in the past talent has always followed companies to the cities where they operate from. Given the effective use of video conference technology, we do see workplace strategies incrementally shifting to now capture talent previously isolated by location”.
One thing that has been identified from is the digital workplace experiment was the relationships that had formed through working together physically, were directly linked to how effective people felt working digitally with each other.
“Overall though we still see companies prioritising the need for a physical workplace to shape culture and to connect people. Our engagement with customers has confirmed that people want to immerse themselves in the culture of a business and align themselves with the values of the business and physical places have been a key driver of this” said Sam.
On the question of what Lendlease has learned from the crisis, Sam said “COVID-19 has reinforced that people are the number one consideration. At Lendlease the safety of our people has always been our first priority. While companies consider the future of their workplaces, we expect that they will focus on wanting to provide a healthy environment for their people to work in. Also given the consideration working flexibly or WFH [Work From Home] will now play, companies will need to balance this new way of working with providing equal opportunity for those who this option may not be achievable”.
Sam also mentioned how Lendlease is committed to delivering places and buildings that advance human health and wellness and that they have been working with the International WELL Building Institute to ensure our projects are certified to their WELL Building Standard. Going forward, Lendlease believes that having WELL certified buildings will be a key decision point for companies.
Another aspect of the crisis that we need to remember which Sam pointed out is that the world has just had an unprecedented detox. It has been estimated that the 3 months of lockdown around the world has generated roughly a 9 percent reduction in carbon emissions. Although that is the largest drop for decades, it is also recognised that even a global lockdown only produced a 9 percent dent. To reduce emissions to meet a less than 2 degree target requires that same level of reduction every year for the next 20 years.
Off this remarkable result, Sam said “Key going forward will be how we can sustain some of the positive impacts, how we can promote the uptake of cycling, walking and active transport options long term, and how can we also resist the reaction to jump back into single occupancy vehicles”.
Sam also referred to signs that unlike during the GFC, companies aren’t backing away from sustainability. “We are also seeing calls to ensure economic stimulus packages are directed to green and sustainable initiatives, a so called ‘Green Recovery’” he said.
Sam continued “At a more granular level the density of spaces is currently being debated, I believe the key here is that we need to listen to people as they return to cities and make sure we make people feel comfortable with how space is occupied. I believe technology can play a critical role here helping you to plan your days so that you can move around cities at a time and in a way that makes you feel comfortable”.
On the question what he believes will be a focus for commercial construction development in the future, Sam said that “My prediction is that this convergence of the physical and digital places will happen faster now as a result of COVID-19. The digital world and its convergence with the physical world has been a mega-trend we have been planning for. In 2019 Lendlease launched Lendlease Digital – headed by Bill Ruh, previously the Chief Executive Officer, GE Digital and GE’s Chief Digital Officer, to accelerate our digital transformation”.
He continued “I believe companies will now plan for their physical workplace and digital workplace concurrently. Previously physical was planned first. Knowing that you work in a healthy building will also be key, so we see WELL Certification becoming more important”.
Sam also said that they are seeing that companies are increasingly adopting a network strategy for the workplace, some are referring to this as a ‘Hub and Spoke’.
“We have been working on different models to achieve a network strategy over the last couple of years with both a pilot project here in Australia being the Local Office in Sydney and C-suites business in Singapore. We will continue to work with our customers to develop the best solution for each company that matches their workplace culture strategy – with a physical network strategy and a digital strategy. Having your physical furniture, digital furniture and cultural furniture aligning will be the reimagined workplace” he said.
The response to this crisis has mainly had a domestic focus, with governments handling their own response and meeting the crisis with different measures on a local level. However, it is a global pandemic with global implications.
In regards to the global challenges that we can expect to see as a consequence of the pandemic, the Ambassador made this statement “The COVID-19 pandemic is global health, economic and social crisis. The world is in crisis management mode and international systems are being challenged. Global value chains have been severely interrupted and people have lost their jobs. The pandemic will not last forever but its effects will be felt for years to come”.
He continued “The pandemic reinforces the trend of backsliding democracy and weakened respect for human rights. There are widespread concerns of corruption and challenges to the environment. The pandemic hits hard on many groups in society and is thereby presenting us with major new challenges. We are experiencing something unprecedented in modern times”.
The Ambassador continued “COVID-19 is a test of societies, of governments, of communities and of companies. One can say that COVID-19 is the ultimate stress test for CSR (human rights, gender equality, good working conditions and anti-corruption), in the immediate crisis as well as in the long term”.
The Ambassador referred to a survey that was conducted in Sweden with some 25 global Swedish participating companies and 80 percent of the companies stated that the COVID-19 pandemic had exposed weaknesses in their business or in their value chains. 70 percent stated that their long term commitment to CSR matters had not been affected as a consequence of the pandemic.
“The crisis is not a time for less cooperation or more protectionism. International cooperation is needed to manage the crisis, to tackle the health emergency but also to focus on the social impacts and the economic recovery” said the Ambassador.
The Swedish Government has launched a Platform for International Sustainable Business with an expressed expectation on Swedish companies to act sustainably and responsibly by working for human rights, gender equality, good working conditions, the environment, climate considerations and to combat corruption. Sweden has since long been a strong supporter of the UN Global Compact and will now give support to decent work in global supply chains and on sustainability in procurement.
As a recommendation for businesses on where to start their CSR work and to familiarise themselves with The Ten Principles of the UN Global Compact’s guide for business leaders in responding to the crisis, which is a guide that provides ideas and inspiration in these uncertain times to business leaders. “I am impressed by the way UN Global Compact has stepped forward, also by the way they have provided specific guidance to companies,” said the Ambassador.
Next week some 11,000 participants will attend the UN Global Compact Leaders Summit on June 15 and 16. At this summit, an important initiative will be launched, titled SDG Ambition: Introducing Business Benchmarks for the Decade of Action, which has a strong link to Agenda2030**. The aim for this initiative is to encourage more ambitious action by companies on additional issues. Over the coming months, the UN Global Compact will also invite businesses to provide feedback on this initiative.
The Ambassador recognised the SACC’s initiative to partner with UN Global Compact Australia already a couple of years ago “You can be proud of having engaged since long on sustainable business. You launched the first-ever collaboration between a national Chamber of commerce in Australia and UN Global Compact, and launched a project on Agenda2030 and in particular SDG5***” he said.
The Ambassador recommended the webinar participants to join the Leaders Summit next week and for SACC to continue its collaboration with UN Global Compact Australia. He also informed everyone that UN Global Compact Australia will organise a session during the leaders meeting next week to discuss climate change in times of crisis and the role of bribery prevention and detection in building strong partnerships for the Sustainable Development Goals. He also recommended companies to consider to join the UN Global Compact Academy, which includes some 10 modules related to the COVID-19 pandemic.
In addition, the Swedish Ministry of Foreign Affairs has developed an interactive CSR training module in which SACC is looking at rolling out for businesses in Australia. There will also be a CSR webinar with Swedish chambers of commerce in Asia and Pacific which is planned for September.
**Agenda2030 is United Nations, 2015, “Transforming our World: The 2030 Agenda for Sustainable Development”: The Agenda is a plan of action for people, planet and prosperity. It also seeks to strengthen universal peace in larger freedom and recognizes that eradicating poverty in all its forms and dimensions, including extreme poverty, is the greatest global challenge and an indispensable requirement for sustainable development.
***SDG5 is United Nations’ Sustainable Development Goal 5: Achieve gender equality and empower all women and girls.
Contact us if you would like more information: firstname.lastname@example.org
On June 10th, The Swedish Chambers of Commerce in APAC co-organised an interesting and popular webinar on: Swedish trade and industrial support policies as well as Swedish business management during COVID-19.
We were honored to have two key patron speakers in the field of Swedish foreign trade and business: Anna Hallberg, Sweden’s Minister for Foreign Trade and Carl-Henric Svanberg, Chairman of Volvo Group share their experiences on this topic.
The webinar was a great success with an amazing 400+ participants joining in from China, South Korea, Singapore, Japan, Taiwan, Indonesia, Philippines, India, Thailand, Hong Kong, Australia and Vietnam.
During the panel session interesting topics were discussed on how Swedish trade policy has functioned during COVID-19, what industrial measures have been put in place and what can we learn from Asia.
Thank you to moderators Peter-Ling Vannerus, Chief Representative of SEB Beijing and Johan Javeus, Chief Strategist and Head of Research & Strategy, SEB.
We are grateful for the support of SEB in arranging this webinar
View the webinar here: https://youtu.be/oCDxn1jBtik
The concept of offering high profile webinars organized by the Swedish Chamber of Commerces in APAC is new, and after this successful first time, we are already planning many more in the months to come. Next in line is with Senior Economist at Mannheimer Swartling, Klas Eklund as a keynote speaker. So stay tuned!
On Wednesday 27 May, the Lowy Institute’s Executive Director Dr Michael Fullilove hosted an in-conversation event via live video stream with Carl Bildt.
Carl Bildt was Sweden’s foreign minister from 2006 to 2014 and prime minister from 1991 to 1994, when he negotiated Sweden’s EU accession. A renowned international diplomat, he served as EU Special Envoy to the Former Yugoslavia, High Representative for Bosnia and Herzegovina, UN Special Envoy to the Balkans, and Co-Chairman of the Dayton Peace Conference. He is Co-Chair of the European Council on Foreign Relations.
The conversation examined topics such as the state of the European Union after Brexit and COVID-19, Sweden’s controversial approach to controlling the pandemic, and the transatlantic alliance as America’s presidential election approaches and Angela Merkel’s term draws to a close.
In this webinar, we focused on an export that Sweden has excelled in over the past 10 years – Financial Technology and more specifically Payment Technology, which touches most of us every day. We heard from Swedish Paytech companies and experts in Australia, about opportunities and why entering the Australian market, how it is to set up and scale in Australia, differences between the Swedish payment technology compared to here in Australia, company culture, opportunities and challenges in extraordinary times.
Camilla Bullock, Director General, Emerging Payment Association ASIA and moderator for the session introduced the panelists and began setting the scene with: “When we travel abroad, we often talk about what we are proud of from our home country. Many Swedes might bring up Abba, Avicii, famous actors like Stellan Skarsgård or big companies like IKEA and Volvo. What comes to my mind is often Financial Technology and I talk about Trustly, iZellte, Bambora and then I talk about Klarna.”
Klarna launched in Australia in January 2020 and has been around for about 15 years. Klarna was founded by three university students, Sebastian Siemiatkowski, Niklas Adalberth and Victor Jacobsson, who came up with an idea on how to provide consumers and merchants with safer and simpler online shopping payment methods. They took their idea and entered the Stockholm School of Economics annual entrepreneurship award in 2005. Despite that their idea was not received with enthusiasm and their entry was among the last in the competition they decided to start up Klarna in the middle of 2005. Today Klarna is the largest fintech start-up in Europe, valued at USD $5.5 billion and with 85 million users.
To the panel we invited Francine Ereira Country Head Klarna Australia & New Zealand, Roland Schmid Country Manager Westpay AB, Australia & NZ and Lance Blockley Managing Director at The Initiatives Group and Ambassador Emerging Payments Association ASIA.
Francine began by presenting Klarna and why they decided to enter the Australian market. “Australia is a very attractive market for Klarna, we believe that we have an exceptional shopping experience which separates us from the rest of the buy now pay later providers. What we mean by that is that we deliver an engaging experience for our customers rather than a transaction. When we look at the Australian market there is only 10% of the population that have done a buy now pay later transaction and the addressable audience is obviously much larger. We decided to enter the market now as the Australian consumer is looking for transparency and an engaging partner to work with and Klarna offers that.”
“Klarna wants to be the number one shopping experience in every country that we are represented in, and our ambition is to become the leader in the Australian market. It is all about consumer engagement and if the consumers see value in a proposition and they feel that it is a great product for them to use and it becomes their way to pay, then that is ultimately what gives us the success we are looking for. Given our experience in most markets in the world I am really confident that we can reach our goal.”
Lance, Australian Payment Specialist who visited Sweden and several Swedish Paytechs last year and has been an advisor for Bambora on their entering the Australian market, spoke about recent market trends. “There has been a long-term trend from credit cards into debit. Credit cards are becoming the new senior’s cards. Most of the buy now pay later accounts have debit cards associated with them. It could be related to the younger demographic using them but to some extent by using a buy now pay later with debit you have a quasi-credit facility working for you so you can effectively create your own credit card from a debit card. Buy now pay later account applications have gone up during the pandemic and credit card applications have gone down. Generally seamless embedded in-app payments have increased, without people even realising that they paid whilst they were using the app.”
“It took a number of years for the acquiring infrastructure for tap and go to catch up with contactless card issuance in Australia. In 2012 Coles and Woolworths adopted contactless payments and now Australia has more open-loop contactless transactions per person than anywhere in the world. We are now seeing a very slow progression into the mobile format for tap and go payments.”
Roland, Swedish Payments Specialist who has been living and working within paytech in Australia for many years and lately representing Westpay AB, was asked about differences in company culture comparing Australia with Sweden. “In general, Swedish companies have a very flat organisation and open with delegated responsibility to the team which gives the individual more opportunities to develop within their expertise. Australian work culture is a bit more controlled and structured with a few in-between levels.” Francine added to the topic: “I am very proud to say that Klarna Australia follows the Swedish parent’s structure, culture and operating models and it is very refreshing. Of the entire team that has joined Klarna Australia, the number one comment we get is: wow we are empowered, we can actually get this done and we have access to everything. There are no secrets and it’s a very flat organisation. We’ve had a great response to the culture we are creating, it has got a real buzz about it. There are no egos and it’s all about doing what we can as a team to become the number one buy now pay later service in the country. I love that side about the Swedish culture, it is fantastic.”
We also highlighted the biggest challenges in entering the Australian market and Roland commented: “The main challenges with entering the Australian market are the local regulations and certifications needed, both hardware and software have to be recertified which already had been certified in Europe and then we have the local card eftpos, which further adds technical development, costs and requires certification makes it challenging to enter the market. The investments needed for all recertifications and time are the largest hurdles.”
View the full video recording of this webinar here: https://youtu.be/FeRnFGoj1as
Special thank you to the panelists:
Fran Ereira has an extensive history working in information technology, services and retail. She joined Klarna in February after two years as General Manager, Sales Solution & Deliver at Zip Co Limited. Prior to this she was Vice President for the Asia Pacific Region for Temando, a technology company that is a leading supplier of fulfillment solutions to global and local brands.
Founded in 2005 in Stockholm, Klarna offers a wide range of products within payments, shopping and personal finances to make it easier for people to shop on and offline, including buy now pay later services, in-store payment solutions and a new direct-to-consumer shopping app. Today more than 85m consumers use Klarna, and the company partners with over 205,000 merchants in North America, the UK and Europe including H&M, Michael Kors, Wayfair, Adidas, IKEA, Expedia Group, Samsung, Microsoft, ASOS, Peloton, Boohoo, Sonos, RayBan, Levi’s, Ticketmaster, Abercrombie & Fitch, and Nike. As part of the company’s recent $460M equity raise, Klarna was confirmed as the largest private fintech in Europe and as one of the largest private fintech globally.
Originally from Sweden, is a proactive, dedicated, and results-driven executive with over 30 years’ extensive experience managing companies, establishing new markets and start-ups. Wide experience working for companies such as H&M, Ahlgrens AB, Swedish Match AB, (Stockholm, Switzerland, The Netherlands & Australia). Came back to Sweden in 2008 and started Schmid’s Consulting. Joined Duni AB 2009 to 2011 as Retail Nordic Director to we decided to move back to Australia again. Since being back I have been in the payment industry (ATM’s) Hyosung Inc. and since 2017 consulting for Westpay AB (Eftpos) as Country Manager Australia.
Westpay provides smart transaction- and payment solutions for merchant in-store as well as for the e-commerce and self-service markets. They offer a complete solution for all types of payments and for all kinds of applications within various industries, such as retail, hotels and restaurants and the retail banking sector.
Lance is a foundation Ambassador for the Emerging Payments Association Asia and assisted in getting the organisation established in 2018. He is also Managing Director of The Initiatives Group, a consulting firm specialising in payments. He has advised issuers, acquirers, third-party processors, technology providers and payment associations in addressing many of the financial sector’s most significant issues. He has over 35 years’ experience in senior management and consulting in the UK, USA, Asia and Australia. Lance has led the TIG consulting team on a number of industry-wide assignments, including the successful removal of signature (PIN@POS) on card payments in Australia in August 2014, the culmination of two and a half years work across multiple stakeholder groups. Lance led EPAA’s inaugural study tour in taking a group of payments professionals to Sweden in June 2019, in order to investigate how that country was progressing in going “cashless”. Lance holds B.A. and M.A. degrees in Natural Sciences from Cambridge University, England and an M.B.A. from IMD, Switzerland. He is a Fellow of both the Australian Institute of Company Directors and the Chartered Management Institute (UK).
And to our moderator:
Camilla Bullock is the Co-Founder and Director at the Emerging Payments Association Asia, the only Pan APAC branch organisation for users and providers of payments technology. Camilla is also the lead, and the Co-Founder behind the global project Meet-Her She Knows Payments which is a movement to narrow the gender thought leadership gap existing in the payments industry.
Summary by Camilla Jennings, SACC
Contact us if you would like more information: email@example.com